Trillion Lines of Code Pvt Ltd. ("we," "us," or "our") operates the Intro mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Account and Business Information
We collect your name, email address, phone number and account identifier to create and manage your Intro account, verify access and provide caller-screening features. If you choose a business account, we also collect the business details you provide, including its name, phone number and address.
Contacts and Caller Identification
With the Android Contacts permission, Intro reads contact names and phone numbers from your device. After you sign in, Intro automatically sends these names and numbers, and subsequent contact additions and removals, to our server over HTTPS. Contact information is stored with your account and is also used in Intro's community caller-identification and reputation database. This is server-side collection and storage, not only on-device processing or temporary in-memory processing.
We use this information to recognize known callers, check mutual connections, manage trusted callers and support spam and fraud screening. Contact-derived caller names, network relationships and reputation signals may be shown to other Intro users during caller lookup and screening. We do not sell your contact list or share it with unaffiliated parties for advertising or marketing.
You can deny or revoke Contacts permission in Android settings. This prevents further reading of your device contacts and limits contact recognition and network-based features. Revoking a permission does not itself delete information already stored on our servers.
Call History and Screening Data
Intro processes incoming caller numbers and, when Call Log permission is granted, call-history details such as phone numbers, call times, call types and call durations. The app transmits call-related data to our server for screening, trusted-caller checks, call-history features and spam detection. Screening decisions, relationship information and call records can be retained to operate and improve these features. We do not share your detailed call log history with unaffiliated third parties.
Installed Business Apps
Intro checks whether apps in its supported business-app list are installed on your device. It sends the matching package names to our server to link the corresponding businesses to your trusted-business preferences and personalize caller screening. This synchronization runs automatically during setup and subsequent sign-ins.
Introduction Messages and Content You Create
If you choose to request an introduction, we collect the message and the selected contacts' names and phone numbers and make them available to the participants in that introduction. If you create or edit badges, we collect the names, descriptions and other content you submit to provide those features.
Purchases
If you make a purchase, Intro sends the product identifier, purchase token and order identifier to our server to verify the purchase and manage your subscription or entitlement. Google Play processes the payment. Intro does not receive your full payment-card or bank-account details through this purchase-verification flow.
Error Logs and Diagnostics
Intro sends application errors and diagnostic information, including error messages, stack information and associated account identifiers, to our server to diagnose failures and improve reliability. Our infrastructure also processes technical request information such as IP addresses to operate and protect the service.
Service Providers
We use service providers for hosting, database storage, error logging, account verification and purchase verification. They process information on our behalf to provide these services. When an external caller-identification lookup is enabled, the caller's phone number is sent to the lookup service to obtain caller information.
Use of Data
Intro uses the collected data for various purposes:
- To provide, operate, and maintain the Service
- To improve, personalize, and expand our Service
- To understand and analyze how you use our Service
- To develop new products, services, features, and functionality
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (where applicable and consented to)
- To process your transactions (if applicable)
- To find and prevent fraud and security issues
- To perform core functions related to call screening and verification based on your contacts, call logs, and network.
Data Security
The security of your data is important to us. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@theintroapp.com
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